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Where is Val di Sole and what to do in Trentino

Good to know before departure

Find here a few infos, which you might find useful before departing on your holiday with us in Val di Sole, to our hotel in Trentino with 4-star superior service. For further information or enquiries, do not hesitate to contact us; we are here for you!

Booking confirmation

Once you have paid a deposit of 30% of the total price, your booking is confirmed. The payment can be made by credit card or bank transfer on the online payment page of our website.

Booking cancellation

“We all know the present situation, however, the way we respond is the one who’ll make the difference!”
For us, Tevini Family, the safeguard of the customer is at the base of our work… for this reason, we are pursuing the principle adopted last winter:
IN CASE OF NEW LOCKDOWN, OUR GUESTS WILL BE 100% PROTECTED.

At the moment, we hope that the covid problem will end soon, and the situation will return to a normal time! 
In this case, our standard cancellation policies are as follows.

  • within 21 days before the arrival, the cancellation is free
  • within 20 to 15 days before the arrival, the down payment will become a voucher usable within one year
  • within 14 to 8 days before the arrival, 30% of the sojourn amount 
  • within 7 to 4 days before the arrival, 50% of the sojourn amount
  • within 3 to 0 days before the arrival, 80% of the sojourn amount 

NEW!
In case of cancellation beyond our policies, the Customer can protect himself with a private travel insurance that returns the amount paid for the stay in our hotel.
We recommend the “Europe Assistance” insurance. The costs are of 6% of the total stay (without extras) will be paid together with the deposit; we would send you the policy directly.
You must subscribe the policy within 24 hours of reserving the Trip and for the entire value of the Trip reserved.
These conditions are only for directly reservations, without intermediary 

Tourist tax

The prices do not include the tourist tax of 2.50 euros per person and night (for our guests above the age of 14) for all stays that are less than 11 nights; the tourist tax is charged on site.
From 11.06.2022 to 25.09.2022, this card has extra cost of 2,00 €uro a day to the price. Not optional cost, kids free up to age 12 (1:1 ratio). The card is free for the remaining periods of the year

Payment

We accept payment in cash up to 1.999,00 euros as well as by cheque, bank card, and credit card (Visa, Amex, MasterCard, EuroCard, Poste Pay).
From 01.01.2023 we accept payment in cash up to 999,00 euros [ as per Italian law ]

Check in & check out

Check in is possible after 2.30 p.m. We kinldy ask you to let us know if you arrive after 9 p.m.
Check out is foreseen by 10.30 a.m.
In case of early departure, we cannot reimburse you for your remaining holidays, unless otherwise agreed with the hotel management.
Upon request, it is possible to postpone your departure for a few hours at an extra cost of 40,00 euros per person.

Pets

Your pet is also welcome here. Your devoted companion may of course spend his holiday in our home. We take the liberty of billing a small service charge of € 20,00 per day per pet for additional cleaning. Please don’t forget to bring the food your pet needs, as it is not included in the price. There are for them some forbidden areas in the hotel such as dining room, lounge room/bar, smoking room, Spa center, garden; we have a new veranda connected with our bar and our restaurant where you can dine and breakfast together. We will charge for potential damages (furniture).

Smokers

Our hotel features a specially designated smoker’s area. All our rooms and suites are non-smoking.

Offers

The prices of the offers are for comfort double rooms; superior rooms are available at an extra charge, depending on the season.

The prices of the offers are not commissionable (prices are net) and cannot be combined with other packages.

Arrival is possible on Saturday, Sunday, or Monday; other days upon availability and depending on your chosen period. A short stay of 3 nights is not possible during Christmas, New Years, and the high season.

Spa treatments and outdoor activities included in the offers are for adults only.

Pool | Wellness area

The hotel spa is open every day from 9 a.m. until 7 p.m. The outdoor pool, the saunas (open from 3 until 7 p.m., in the morning only upon request) and the relaxation area are reserved for adult guests (15+) only. The saunas and the steam bath are nude areas; however, out of respect for each other, we invite you cordially to be decent and cover yourself with your towel. 
If you are visiting with your children, please make sure to supervise them whenever they are in the pool area. Use of the pool for children until 15 age is possible before 5 o’clock pm [supervised from parents]. We recommend the use of a swimming cap.

Beauty treatments

The beauty spa is open every day from 9 a.m. until 7 p.m. We recommend you to book your appointments before embarking on your holiday with us, directly on our website or by writing us an e-mail to info@hoteltevini.com. In case of cancellation, we need to charge 50% of the treatment cost. In case of late arrival, we need to charge 100% of the cost. The prices are per person. Services that are not used cannot be reimbursed.

TEVINI - DOLOMITES CHARMING HOTEL

4,5 of 5 Stars - TripAdvisor
Non-binding
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